Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.

HOW TO AVOID MISCOMMUNICATION IN THE WORKPLACE

        As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to (30) _______greater trust and increase productivity among employees. Here are a few tips for doing so. 

       Practice active listening. The art of active listening includes (31)_______ close attention to what another person is saying, then paraphrasing what you've heard and repeating it back. Concentrate (32)_______ the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.

        Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues - facial expressions, body language, etc. - that may (33)_______ contradict what we're saying. Before addressing a staff member or (34)_______ a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying." Be consistent throughout. Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" Demonstrate that you prefer questions up-front as opposed to misinterpretation later on.

Điền vào số (32)

He was offered the job thanks to his ________ performance during his job interview.

As an _____, Mr. Pike is very worried about the increasing of teenager crimes.

Mark the letter A, B, C, D on your answer sheet to show the underlined part that needs correction.

The wooden fence surrounded the factory is beginning to fall down because of the rain.

“A motorbike knocked Ted down” - “ ______________”

You'd better get someone __________ your living room.

They held a party to congratulate their son _____ his success to become an engineer.

Mark the letter A,B, C or D on your answer sheet to indicate the sentence that is closest in meaning to each of the following questions.

I would rather you wore something more formal to work.

They had invited over one hundred guests, ________.

Mark the letter A, B, C or D on your answer sheet to indicate the word(s) CLOSEST in meaning to the underlined word(s) in each of the following questions.

John wants to buy a new car, so he starts setting aside a small part of his monthly earnings.

Mark the letter A, B, C or D on your answer sheet to indicate the word(s) CLOSEST in meaning to the underlined word(s) in each of the following questions.

When I mentioned the party, he was all ears.

Mark the letter A, B, C, D on your answer sheet to show the underlined part that needs correction.

Quinine, cinnamon, and other useful substances are all derived of the bark of trees.

Mark the letter A,B, C or D on your answer sheet to indicate the sentence that is closest in meaning to each of the following questions.

Had we left any later, we would have missed the train.

The preparations _______ by the time the guests ________.

Mark the letter A, B, C or D on your answer sheet to indicate the word that differs from the three in the position of primary stress in each of the following questions.

Mark the letter A, B, C or D on your answer sheet to indicate the word whose underlined part differs from the other three in pronunciation in each of the following questions.